Frequently Asked Questions

As virtual medicine is a ‘hands off’ approach to healthcare, there are several conditions that we would not be able to safely assess or manage. The Canadian Family Physicians association has provided a great resource for reference on what would be deemed safe and unsafe to address through virtual care: You can reference the guideline and article here:

But in short here is a quick list of what can and should not be booked for virtual medical care:

Definitely can be seen:

Might need in person:

Definitely not virtual safe:

  • mild cold and flu symptoms
  • localized/mild rashes
  • stable medication refills
  • mental health issues such as anxiety/depression symptoms
  • menopause care
  • Sexual health screening and preventative care
  • Urinary tract symptoms
  • Forms that do not require a physical exam
  • Headaches/ear-aches
  • full body rashes
  • new medication refills/titration
  • acute mental health issues such as crisis/panic attacks
  • numbness/tingling symptoms
  • moderate-severe cold and flu symptoms
  • general pain or minor injury concerns
  • Stomach/digestion issues
  • Dizziness/Vertigo
  • Anything the provider may not be able to adequately assess without a physical exam or special instrument
  • Well child visits
  • Chest pain
  • Shortness of breath
  • Prenatal care
  • Procedures
  • Severe illness or injury
  • New/different pain symptoms
  • Children with high fever (39C+)
  • Anytime the provider is unable to adequately assess the patient

Nurse Practitioners are not included in public funding models for health care the same as doctors, pharmacists, or even midwives in some provinces. While Nurse Practitioners have the knowledge, scope, and capacity to provide autonomous and comprehensive primary health care services our funding for services is through private pay. Service rates are set to be in line with or below a trans-Canada public health insurance reimbursement average as offered to primary care physicians funded by provincial health for same services. This amount offers the ability to provide exceptional care and services to patients who are otherwise unable to connect with a community health care provider in a time of need (after hours, short notice appointments, sooner than their doctor can book them in), or for specialized care (i.e. menopause, ADHD & Neurodiversity), and is beneficial for those who do not have a community doctor. The best part is that if you have been told by your doctor that you will be fined or ‘derostered’ for seeking medical care elsewhere, we are not part of that equation! Seeking care and services through a private nurse practitioner clinic does not impact your doctor’s billings and nurse practitioners are more than happy to work with your doctor to reduce those outside use charges through using this service!

Patients registered with a family doctor who provide their doctor’s contact information in their profile may have their clinical notes for each visit sent to their doctor for continuity of care.

During your appointment, your clinician will take time to understand your concerns, goals, and overall well-being. You may discuss areas such as stress, anxiety, mood, life transitions or treatment goals. Sessions are collaborative and client-centred, which means you set the pace while NP Katrina offers compassionate support and evidence-based strategies.

Your first visit typically includes:
•A discussion of your current treatments and history
•Exploration of your goals
•Development of a personalized care plan
•Recommendations for therapeutic approaches or follow-up sessions

All sessions are confidential, secure and designed for your support and effective care.

We are a virtual clinic based in Canada so we are wherever you are – whenever you need us. Let’s talk!

“My mission is to provide deeply attuned, whole-person care that recognizes the interconnected nature of the mind, body, and emotional experience. Through presence, deep listening, and compassionate partnership, I create a space where patients feel seen, safe, and understood.

I believe healing begins with awareness and trust, and support each individual in reconnecting with their body’s wisdom and innate capacity for healing. By empowering patients as active participants in their health, I foster alignment, resilience, and sustainable well-being—honoring that true health is not simply the absence of illness, but the presence of connection, understanding, and compassionate care.”


Katrina

Founder